Privacy Policy 7club – How We Protect Your Personal Data

7club takes the privacy of its players very seriously. We understand that when you register and use our platform, you are entrusting us with valuable personal information. That trust is not something we take lightly.

This Privacy Policy clearly and transparently explains how 7club collect, store, process, and protect your personal data. It also outlines your rights and how you can exercise them.

This document is written in plain language because we believe transparency is the foundation of trust. If anything is unclear, the 7club support team is ready to help clarify.

7club collects several categories of data depending on how you interact with our platform:

The data we collect is used solely for the following legitimate and stated purposes:

• Account management: Create and manage player accounts, verify identity, and process KYC.
• Service delivery: Enable access to all games, process deposits and withdrawals, and provide customer support.
• Platform security: Detect and prevent fraud, money laundering, and other illegal activities.
• Legal compliance: Meet legal obligations related to AML (Anti-Money Laundering), KYC, and financial reporting.
• Platform improvement: Analyse usage patterns to improve user experience and develop new features.
• Service communications: Send important notifications regarding your account, transactions, and policy changes.
• Responsible gaming: Monitor playing patterns to identify players who may need assistance and provide appropriate protection tools.
• Marketing (with consent): Send promotional information and offers to players who have given explicit consent.

7club processes your personal data on the following legal bases:

• Contract performance: Processing required to provide the services you requested through your 7club account.
• Legal obligation: Processing required to comply with laws and regulations binding on 7club, including KYC and AML requirements.
• Legitimate interest: Processing for the purposes of platform security, fraud prevention, and service improvement, subject to these interests not overriding your privacy rights.
• Consent: For processing beyond the purposes stated above, such as marketing communications, we will request your explicit consent beforehand.

7club does not sell, rent, or share your personal data for third-party marketing purposes. However, we may share data in the following limited and controlled circumstances:

• Service providers: Companies that help us operate the platform — such as payment processors, cloud computing providers, and analytics services — are all bound by strict data protection agreements.
• Game providers: Slot, Live Casino, and other game providers receive the minimum data required to operate their games within the 7club platform.
• Authorities: When required by court order, law, or a valid request from Malaysian government authorities.
• Business transitions: In the event of a merger, acquisition, or asset sale, players will be notified in advance and data will continue to be protected in accordance with this policy.

7club retains your personal data for as long as your account is active and for the period required by law or legitimate operational needs:

• Active account data: Retained for as long as your account is active and for a minimum of 5 years after account closure to meet legal requirements.
• Financial records: Retained for a minimum of 7 years in accordance with legal requirements relating to financial and tax records.
• KYC records: Retained for 5 years after the business relationship ends, in line with AML requirements.
• Technical logs: Retained for 12 months for security and system analysis purposes.
• Support communication records: Retained for 3 years for reference and dispute resolution purposes.

Once the retention period expires, data is securely deleted or anonymised using methods that ensure it cannot be recovered.

Data security is an ongoing investment for 7club, not just a compliance checkbox. The technical and organisational measures we implement include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• AES-256 encryption for data stored in our database.
• Strict role-based access control — only staff who require specific data to perform their duties are permitted to access it.
• 24-hour security monitoring by our cybersecurity team.
• Regular penetration testing by independent security firms.
• Two-factor authentication (2FA) for staff access to internal systems.
• Mandatory data security training for all 7club staff.

7club uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. Types of cookies we use:

• Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Save your preferences such as language selection and display layout to provide a personalised experience.
• Analytics cookies: Collect non-identifiable usage data to help us understand navigation patterns and improve the platform.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorized access.

You can manage cookie settings through your browser, although disabling certain cookies may affect platform functionality. More information on cookie management is available in the 7club platform help section.

As a 7club platform user, you have the following rights over your personal data. All requests will be processed within 5 business days:

As an internationally operating platform, 7club may transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, we ensure that protection equivalent to Malaysian standards is applied through:

• Contractually binding data processing agreements with all third-party providers.
• Use of recognised standard contractual clauses for international data transfers.
• Selection of service providers located in countries with data protection standards comparable to or exceeding Malaysia's standards.

The 7club platform is exclusively for individuals aged 18 years and above. We do not intentionally collect personal data from children or minors.

If we find that personal data of a minor has been collected, we will take immediate steps to:

• Close the associated account.
• Delete all collected personal data.
• Return any related financial balance.

7club reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or technological developments.

For any significant changes, we will:

1. Send a notification to your registered email address at least 14 days before the changes take effect.
2. Display clear notices on our platform's home page.
3. Update the "last updated" date at the top of this document.

Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree, you may close your account before that date without any penalty.